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Understanding Home Care Package Levels and Support at Home Levels

Home is your comfort, your memories, and the place where life feels most familiar. At Pinq Care, our role is to provide the personalised aged care support you need to stay there; safely, confidently, and for as long as possible.

Through the government-funded Home Care Package program, now referred to the Support at Home model, we deliver simple, flexible, and effective in-home support. Whether you need help with daily tasks, mobility, allied health, or more advanced care, we make your funding work harder so you can continue living life your way.

Your care is built around you: your goals, your preferences, and your independence.

Start Your Care Journey Today Speak to our Pinq Care team

Understanding your Support at Home (SAH) Packages

EIGHT LEVELS OF SUPPORT TO HELP YOU LIVE SAFELY AND INDEPENDENTLY AT HOME

Support at Home (SAH) is the new system that will eventually replace Home Care Packages (HCP). While HCP currently includes four levels, SAH expands this into eight levels to better match the amount and type of support you may need.

Each level provides a different amount of help – from light assistance around the home to ongoing clinical and specialist care.

Explore all eight SAH levels below to understand what each one includes.

0
Level 1
Entry-Level Support

For people who need just a little assistance.

Light domestic support, meal prep, safety checks, and occasional personal care.

Learn More

1
Level 2
Low-Level Support

For people needing regular help with daily tasks.

Personal care, cleaning, shopping, transport, and basic home maintenance.

Learn More

2
Level 3
Moderate Support

For people needing ongoing assistance to stay independent.

More frequent personal care, social support, allied health, and routine home safety tasks.

Learn More

3
Level 4
Moderate–High Support

For people with changing or more frequent support needs.

Regular personal care, mobility support, clinical monitoring, and allied health services.

Learn More

4
Level 5
Intermediate Care

For people with emerging or increasing clinical needs.

Nursing support, daily personal care, therapeutic services, and health management.

Learn More

5
Level 6
Higher Intermediate Care

For people who need structured daily care.

Comprehensive personal care, ongoing nursing, behavioural support, and therapy services.

Learn More

6
Level 7
High Support

For people with high or ongoing clinical care needs.

Advanced nursing, frequent personal care, medication management, and intensive allied health.

Learn More

7
Level 8
Complex & Intensive Care

For people with complex health needs requiring specialist care.

Specialist clinical services, intensive daily support, advanced nursing, and coordinated multidisciplinary care.

Learn More

Not sure which Support at Home level is right for you?

We can help you understand the system, identify your needs, and make the most of your support.

Contact Pinq Care Today

Support at Home

What are Home Care Packages?

A Home Care Package (HCP) is a government-funded aged care program designed to help older Australians continue living at home. It gives you access to a wide range of in-home care services, including: 

  • Everyday support such as cleaning, shopping, and meal preparation
  • Help to keep you safe and mobile
  • Health management including nursing and allied health
  • Social support, transport, and community participation

At Pinq Care, we go beyond standard service delivery. Our Wellness Memberships (backlink:/memberships): Bronze, Silver, Gold and Platinum, allow you to tailor your support and focus on staying stronger, safer, and more independent for longer. We combine multidisciplinary aged care with preventative, reablement-focused support so you get more from your funding.

Home Care Packages Are Now Known as Support at Home

From 1 November 2025, the Home Care Package program will officially become the Support at Home program.. This new model offers more flexibility, clearer service options, and a stronger focus on helping older Australians stay living at home longer.

Home Care Packages and Support at Home levels provide similar services, but the new system will make it easier to access the right support when you need it.



Understanding the Levels of Home Care Packages and Support at Home Packages

There were previously four levels of Home Care Packages, and these have now transitioned into eight levels under the Support at Home program.

Use this guide to help you understand how your current Home Care Package aligns with the new Support at Home levels, so you know exactly what support you can access and how your funding translates under the updated system.

Not sure which level you need? We’ll help you confirm your eligibility, understand your funding, and maximise your package value.

Contact Pinq Care Today

What You Can Access With Your Home Care Package or Support at Home Funding?

With your Home Care Package or Support at Home level, Pinq Care provides:

All services are delivered by trusted, qualified associate providers, giving you freedom of choice and full transparency.

Support at Home

How Pinq Care Helps Get More Out Of Your Funding

We know your funding is precious. Every dollar should support your independence.

With Pinq Care, you receive:

  • Transparent pricing with no hidden fees
  • More hours of care by reducing unnecessary overheads
  • Flexible membership options: self-managed, part-managed, or fully managed
  • A dedicated Care Partner to coordinate everything
  • Proactive support designed to help you stay at home longer

Our innovative associated provider model gives you freedom of choice with expert guidance whenever you need it.

Support at Home

The Transition from Home Care Packages to Support At Home Explained

Looking Ahead: The Support at Home Program

The Australian Government is replacing the Home Care Package program with the Support at Home program; a more flexible, person-centred aged care system.

What This Means for You

The government has introduced a “no worse off” guarantee, ensuring your funding and services remain stable throughout the transition. Pinq Care will:

  • Confirm your eligibility
  • Assist with your My Aged Care assessment
  • Explain your Support at Home funding and service options
  • Co-design a plan focused on independence, strength, and wellbeing
  • Adapt your support as your needs change
  • Ensure your services start smoothly and without delay

With Pinq Care, the shift to Support at Home is simple, respectful, and centred entirely around your goals.

Support at Home

The home care model designed around you Flexible. Personal. Reliable.

Whether it’s for you or someone you love, we make care personal, flexible, and built entirely around your goals. From movement coaching to daily living support, our team helps you stay confident, capable, and independent right where you feel most comfortable: at home.

Start Your Care Journey 1300 439 968

No obligation. Just clear answers on how we can help you live well, at home, your way.

Navigating aged care can feel overwhelming, especially with the transition from Home Care Packages to the new Support at Home program. At Pinq Care, we make the process easier by offering clear guidance, personalised aged care support, and practical help to ensure you receive the right services at the right time. Whether you need help with daily tasks, mobility, allied health, nursing, or staying connected socially, our team ensures your funding is used effectively so you get the most value from your package.

Our approach focuses on independence, capability building, and proactive support. We work with you to understand your goals, identify the services that will make the biggest difference, and ensure your package level; whether under the old HCP system or the new Support at Home framework; is optimised to keep you living at home longer. With access to physiotherapy, occupational therapy, exercise physiology, speech pathology, nursing, domestic assistance, and social support, you receive care that adapts with your needs and supports your lifestyle.

Pinq Care also offers Memberships, a unique and flexible way to enhance your independence with tailored allied health and wellbeing support. These memberships allow you to combine clinical care, strength and mobility programs, daily living support, and personalised planning to maintain your strength, safety, and confidence at home. As the Support at Home program rolls out across Australia, Pinq Care will continue providing expert guidance, simplified processes, and a team dedicated to keeping you informed and supported, today and into the future.