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What Level 1 Support Means

Support at Home Level 1 provides entry-level aged care support for individuals who are largely independent, but would benefit from light, proactive assistance.

Level 1 provides you with peace of mind without stripping your independence, allowing you to make small lifestyle changes to address issues before they become a problem, all while maintaining safety, supporting confidence and fostering independence.

Pinq Care will support you by keeping your home life running smoothly and providing domestic assistance where you need it. We aim to work with you to maintain independence while taking away the burden of paperwork management.

PEACE OF MINDS FOR FAMILIES

Families are often worried about making the right decision for their loved one or feel overwhelmed by the level of care required. Support at Home Level 1 is designed to reduce that burden by providing basic help at home for seniors. This classification level fosters independence while simultaneously supporting you via a consistent team and Care Partner.

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What’s Included in Level 1

Support might include:

Each service helps you conserve energy, stay connected and live life on your terms.

Funding and fees made simple

How Pinq Care Makes It Simple & Supports Independence

With Pinq Care, you don't need to worry about chasing contractors or deciphering funding letters. We make everything simple and easy for you. We will:

  • Help you understand your options
  • Assist you to apply and activate your funding
  • Match you with kind, reliable and local support workers
  • Adjust your services as your needs shift
  • Keep fees transparent, meaning no surprises

Your care will be coordinated through a dedicated Care Partner, who is matched to you based on your individual needs. They will be your point of contact, keeping up to date with your current circumstances and adjusting your plan accordingly.

We integrate allied health services to enhance value, provide aged care domestic assistance and adapt your plan based on your choices.

Building Confidence, Not Dependence

Our goal isn’t to take over. We work with you to help you remain independent, capable and confident.

Pinq Care focuses on reablement, strengthening your ability to manage daily life. Examples of this could include establishing routines, improving mobility or starting exercise programs designed to protect balance and enhance strength.

Making the Most of Funding

Support at Home Level 1 funding is provided by the government to support people with basic home care needs.

Pinq Care aims to help you make the most out of your package.

We will help you:

If you are new to Support at Home (previously known as Home Care Packages), we make the process clear and stress-free. If you would like to further understand how funding works with Pinq Care, explore our pricing page.

Explore Our Pricing

Support at Home Level 1

When Your Needs Change

Support at Home funding is flexible. As your needs change, we can reassess your plan, adjust where your funding is being spent or move you to a higher level of support.

You don't need to start over from scratch. Your Pinq Care team simply adjusts the support levels so you always receive what fits best.

To learn more about how our services can adapt with you,

Explore Our Services

How Pinq Care's Wellness Memberships Work

Pinq Care has four membership levels, each designed to match the level of support you need, combined with the life you want to live. Each level aligns with one of these memberships, however you have the option to upgrade your wellness package depending on your preferences.

For seniors approved for Support at Home Level 1, Pinq Care’s Bronze membership offers basic help at home for seniors and practical aged care domestic assistance. Our services focus on light home support, helping you maintain independence and confidence while receiving the support you need.

Learn more about Pinq Care's membership program

FAQs

Level 1 covers light support for people with low needs. Level 2 adds more hours and services for people who need moderate help with personal care, home safety, or daily activities.

If your situation changes, we will help you request a reassessment and move to the next level. You stay with the same Pinq Care team throughout.

Once your funding is approved, Pinq Care can usually begin services within a few weeks. We handle coordination so you do not wait longer than necessary.

You start with an assessment through My Aged Care. We can help you prepare and guide you through each step so you know what to expect.

Yes. You can use it for household tasks, meal help, and other light support that keeps your home safe and comfortable.

The home care model designed around you

The home care model designed around you Flexible. Personal. Reliable.

Whether it’s for you or someone you love, we make care personal, flexible, and built entirely around your goals. From movement coaching to daily living support, our team helps you stay confident, capable, and independent right where you feel most comfortable: at home.

Start Your Care Journey Today Speak to our Pinq Care team

No obligation. Just clear answers on how we can help you live well, at home, your way.