We know navigating aged care can feel overwhelming, but with Pinq Care it doesn’t have to be. Here’s everything you need to know about Support at Home Packages (formerly known as Home Care Packages), your options, and how we make care easy, flexible, and totally tailored to you.
If you can’t find the answer you’re looking for, please contact our friendly care team.
Yes. They’re designed to evolve as needs change. Your Care Partner will review the care plan regularly and make necessary adjustments.
Yes. Dietitian consultations, assessments, and meal planning services can be covered as part of your care plan.
Yes. Family participation is encouraged, especially when the client has communication challenges or wants support.
Not necessarily. Adjustments can usually be made within the current level. However, if needs have significantly increased, you may be eligible to apply for a higher package.
Yes. They will discuss your package level, what it covers, and how funds can be allocated based on your goals.
Absolutely. Advocacy includes explaining how your funding works and ensuring it’s used effectively.
Home Care Packages can cover a wide range of services, including:
- Personal care (showering, grooming, dressing)
- Domestic assistance (cleaning, laundry, meal prep)
- Nursing care (wound care, medications)
- Allied health (physiotherapy, OT, podiatry)
- Social support (outings, shopping, transport)
- Home maintenance (gardening, safety modifications)
Depending on the package level, services may include nursing, allied health, domestic assistance, transport, meals, companionship, and home modifications.
It’s a tailored strategy that outlines services and support based on the client’s unique goals, health needs, and lifestyle preferences, created collaboratively with the client and their Care Partner.
A Home Care Package (HCP) is the previous government-funded program that helped older Australians live independently at home.
The government has rolled out out the Support at Home program in November 2025, which simplifies aged care and offers more flexibility. Pinq Care is here to guide you through the transition from HCP to Support at Home.
Care plans should be reviewed at least every 6 months, or more frequently if the client’s health or needs are changing rapidly.
It depends on the assessed level and priority. Some people receive their package within weeks, others may wait several months. While waiting, you may be eligible for interim support via the CHSP.
Yes, services such as assessments, therapy sessions, and communication aids may be included in your package, based on your care plan.
Possibly. Clients may be asked to pay an income-tested care fee or a basic daily fee, depending on their financial situation. Not all providers charge the basic fee.
Possibly. Clients may be asked to pay an income-tested care fee or a basic daily fee, depending on their financial situation. Not all providers charge the basic fee.
Yes. Care Packages are flexible and designed to support clients with complex or evolving needs. The Care Partner will help prioritise services within the available budget.
Absolutely. With our broker model, you call the shots. Pick from our vetted network of professionals or bring your own. You stay in control of who visits, when, and how often.
Yes. Advocacy doesn’t mean making decisions for you, it means supporting your decisions. A good Care Partner will always respect your final say.