Pinq Care | Support at Home Level 4

What Level 4 Support Means

Support at Home Level 4 provides help at home for older Australians. This classification level is specifically designed for people who require assistance on a daily basis but still maintain a home life that is familiar, comfortable and dignified. We provide care that is shaped around your preferences, routines and relationships.

Pinq Care partners with you to ensure your home life stays comfortable, personal and dignified. Our Support at Home Level 4 services provide flexible home support, including moderate help at home for older Australians, elderly daily care and basic aged care assistance tailored to your needs.

With guidance under Support at Home Classification 4, we work with you to maintain independence, manage daily routines and take control of your care, all while keeping the support practical and empowering.

PEACE OF MIND FOR FAMILIES

Families often feel concerned about their loved one’s daily wellbeing or the complexity of care required. Support at Home Level 4 delivers flexible home support services and daily care, designed to help maintain independence while ensuring continuity with a consistent team and dedicated Care Partner.

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What can we help you with? I need care services for myself
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What’s Included in Level 4

Your Level 4 plan can include both personal and clinical support, designed around your lifestyle and comfort.

Personal and daily care Showering, dressing and grooming support
Assistance with mobility, transfers and positioning
Continence and medication management
Household and environment Regular cleaning, laundry and meal preparation
Grocery shopping or meal delivery
Home safety assessments and minor modifications
Clinical and health support Nursing care for wound management, medication or ongoing treatment
Physiotherapy, occupational therapy or exercise physiology
Health monitoring and coordination with your GP or specialists
Social and wellbeing support Companionship and regular wellbeing visits
Help to stay connected to your community, friends and interests

Level 4 gives you consistent, flexible help, from a few hours a day to full daily coordination, depending on your needs.

Simple, Supportive Care Designed Around You

Navigating Support at Home funding doesn’t have to be stressful. At Pinq Care, we handle all the details for you. From funding paperwork to coordinating services, we manage everything so you can focus on your daily life with confidence.

Here’s how we support you:

Explain your options and guide you in making decisions
Help set up and manage your funding smoothly
Connect you with caring, reliable professionals
Adjust your care plan as your needs change
Provide clear, upfront costs with no surprises

Your care is coordinated by a dedicated Care Partner who stays in regular contact, monitors your needs and ensures your plan evolves with you.

We also offer allied health services, practical home support and personalised care planning, all designed to help you maintain independence, confidence and enhance your wellbeing.

Helping You Stay Active, Independent and Connected

At Pinq Care, our goal is to support your abilities and help you stay in control of your daily life. We provide practical, hands-on support that encourages confidence, capability and independence.

Support may include:

Exercises to maintain strength, balance and mobility
Tips and strategies for moving safely at home
Small home adaptations to make daily tasks easier
Encouragement to remain socially engaged and connected

By focusing on the activities and routines that matter most to you, we help you continue living at home in a way that feels safe, familiar and meaningful.

Making the Most of Funding

Support at Home Level 4 funding offers increased resources for people with more complex or ongoing care needs, giving you access to a broader range of personal, clinical and everyday services each week. Under this level, you have more flexibility to choose supports that meet your goals and lifestyle.

Pinq Care helps you understand how your Support at Home budget works and how to use it effectively.

We will:

Break down your funding clearly, so you know what it covers and how it’s allocated
Clarify what services and supports your funding can be used for
Take care of reporting, invoices and communication with government agencies
Update your plan if your care needs or funding classification changes

If you’re new to Support at Home (previously Home Care Packages), Pinq Care will guide you with clarity and confidence. We’ll help you understand how funding works so you can feel informed, not overwhelmed.

To learn more about how pricing and funding are structured with Pinq Care, visit our pricing page.

Explore our Pricing

Adapting Your Care as Needs Evolve

Support at Home funding is flexible and designed to grow with you. When your circumstances change, we’ll reassess your plan and update how your funding is allocated, including moving to a higher level of support if needed.

You won’t have to start over. Your Pinq Care team will fine-tune your services so they continue to match your needs, preferences, and lifestyle.

Understanding Pinq Care’s Wellness Memberships

Pinq Care’s wellness memberships are designed to match your Support at Home Classification 4 and support the lifestyle you want to maintain. With four membership levels available, you can start at the level that suits your current needs and upgrade as your care requirements change.

For seniors approved for Support at Home Level 4, the Silver membership offers flexible home support services, elderly daily care and aged care daily care, tailored to your individual needs. This membership is designed to help you stay independent, safe and supported, with the right level of care to suit your daily life.

Learn More About Pinq Care's Membership Program

FAQs

Will I have the same care team each week?

Yes. Pinq Care aims to provide consistent workers and clinicians who get to know you. If someone is not the right fit, we find someone who is.

Who is Level 4 Support at Home for?

It is for people with higher or complex care needs who still want to live independently at home, with nursing or clinical support as part of their plan.

What if I need hospital or respite care?

If you need a hospital stay, we coordinate with your care team to ensure a safe return home. We can also help arrange temporary respite support if required.

Can I switch from a home care package to Support at Home Level 4?

Yes. If you currently receive a Home Care Package, we help you transition smoothly into the new Support at Home program with no disruption to services.

Can I include nursing and physiotherapy in Level 4?

Yes. Level 4 funding can cover nursing, physiotherapy, and other allied health services, as well as daily personal care and household help.

The home care model designed around you Flexible. Personal. Reliable.

Whether it’s for you or someone you love, we make care personal, flexible, and built entirely around your goals. From movement coaching to daily living support, our team helps you stay confident, capable, and independent right where you feel most comfortable: at home.

Start Your Care Journey Today Speak to our Pinq Care team

No obligation. Just clear answers on how we can help you live well, at home, your way.

Level 4 Support at Home Support at Home Classification 4