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What Level 2 Support Means

Support at Home Level 2 is suited to people who need basic assistance with personal care or daily activities, but seek to remain independent. Support at Home Level 2 fosters consistency, confidence and freedom while easing the pressure on families.

Pinq Care will support you by keeping your home life running smoothly and providing personal care and social support where you need it. We aim to work with you to maintain your independence while taking away the burden of paperwork management.

PEACE OF MIND FOR FAMILIES

Families can feel unsure about the right care for their loved one, or overwhelmed by the support they need. Support at Home Level 2 provides structured aged care support, offering gentle help with daily activities and practical tasks. This level encourages independence while providing consistent support from a dedicated team and Care Partner.

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What’s Included in Level 2

Support might include:

Each service helps you conserve energy, stay connected and live life on your terms.

Funding and fees made simple

How Pinq Care Makes It Simple & Supports Independence

At Pinq Care, we take the stress out of managing your Support at Home funding. You won’t need to chase contractors or navigate complicated funding letters, as we handle the details so you can focus on what matters.

We will:

  • Explain your options and guide you through decisions
  • Help activate and manage your funding
  • Connect you with qualified and caring professionals you can trust
  • Adjust your plan as your needs change
  • Keep costs clear and transparent, with no hidden surprises

Your care will be coordinated by a dedicated Care Partner, chosen to suit your individual needs. They’ll stay in touch with you, monitor your situation and update your plan as required.

We also integrate allied health services, provide practical domestic assistance and tailor your plan around your preferences. All services are designed to support your independence and wellbeing.

Support at Home Level 2

Staying Active and Independent

We believe support should build confidence, not dependence.

Pinq Care focuses on reablement, helping you stay active and capable through small, practical steps.

That might include:

  • Balance and strength training
  • Tips for moving safely around your home
  • Home adaptations that make daily activities easier
  • Encouragement to stay social and connected

The right combination of care and support helps you continue the activities and lifestyle that are important to you.

Making the Most of Funding

Support at Home Level 2 typically provides a great level of weekly support compared to Level 1. The funding is designed for people who have moderate needs but want to stay at home independently.

Pinq Care will help you:

If you are new to Support at Home (previously known as Home Care Packages), we make the process clear and stress-free. If you would like to further understand how funding works with Pinq Care, explore our pricing page.

Explore Our Pricing

Support at Home Level 2

When Your Needs Change

Support at Home funding is flexible. As your needs change, we can reassess your plan, adjust where your funding is being spent or move you to a higher level of support.

You don't need to start over from scratch. Your Pinq Care team simply adjusts the support levels so you always receive what fits best.

Click here to learn more about how our services can adapt with you:

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How Pinq Care's Wellness Memberships Work

Pinq Care offers four membership levels, each tailored to the support you need while helping you live the life you want. You can start with a level that suits your current needs and upgrade your membership as your preferences or circumstances change.

For seniors approved for Support at Home Level 2, the Bronze membership provides practical domestic assistance and light home support for seniors. Our focus is on helping you maintain independence, confidence and the daily routines that matter most, while providing the support you need.

Learn more about Pinq care's membership program

FAQs

We can arrange temporary or short-term support through your existing plan to help you recover at home safely.

Once funding is approved, most people begin receiving help within a few weeks. We coordinate everything so the process feels easy and stress free

Level 2 provides more funded hours and allows for extra help with personal care, home maintenance, and wellbeing support. It suits people who want a little more regular help each week.

No. If your needs change, Pinq Care adjusts your plan and funding level. You stay with the same familiar team.

Yes. You decide what services matter most to you. We build your plan together so it fits your life, not a standard list.

The home care model designed around you

The home care model designed around you Flexible. Personal. Reliable.

Whether it’s for you or someone you love, we make care personal, flexible, and built entirely around your goals. From movement coaching to daily living support, our team helps you stay confident, capable, and independent right where you feel most comfortable: at home.

Start Your Care Journey Today Speak to our Pinq Care team

No obligation. Just clear answers on how we can help you live well, at home, your way.