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We’re here to listen

Your voice helps us do better. Whether it’s a compliment, concern or suggestion, we take your feedback seriously and respond with care.

You can share feedback anonymously or include your details if you’d like us to follow up with you. Every message is reviewed by our Care Team and handled in line with the Aged Care Quality Standards.

If your concern is urgent or relates to safety, please contact us directly on 1300 HEY YOU (1300 439 968) or email [email protected].

Phone: 1300 HEY YOU (1300 439 968)

General Enquiry Emails: [email protected]

Feedback/Complaints: [email protected]

Operating hours: Mon-Fri, 9am-5pm

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